Frequently Asked Questions
Everything you need to know about your Roamer of Switzerland timepiece and shopping experience.
What is the warranty period for a Roamer of Switzerland watch?
Every Roamer of Switzerland timepiece comes with a comprehensive 2-year international warranty from the date of purchase, covering manufacturing defects and movement issues.
Do you offer international shipping?
Yes, we ship our luxury timepieces worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your specific location and preferred shipping method.
What is your return policy?
We offer a 30-day return policy for all unworn watches in their original packaging with all protective films and tags intact. Please contact our support team to initiate a Return Merchandise Authorization.
Are Roamer watches water-resistant?
Most of our models are water-resistant to at least 5 ATM (50 meters). We recommend checking the specific technical specifications of your model on the product page before exposure to water.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure checkout.
How do I ensure my watch is authentic?
To guarantee authenticity, always purchase directly from our official website or an authorized Roamer of Switzerland retailer. Each watch includes an official warranty card and branded presentation box.